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Privacy Policy

Mega-Rack Industries Sdn Bhd (“Company”, “we”, “our”, or “us”) is committed to protecting your personal data in accordance with the Personal Data Protection Act 2010 (Malaysia) (PDPA). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website.

1. Information We Collect

We may collect the following types of personal data:

a) Personal Identification Information

  • Name
  • Email address
  • Phone number
  • Company name
  • Address


b) Technical Data

  • IP address
  • Browser type and version
  • Pages visited and time spent
  • Device information


c) Business Information

  • Inquiry details
  • Project requirements
  • Purchase history 

2. How We Collect Information

We collect information when you:

  • Fill out contact or inquiry forms
  • Request quotations
  • Communicate with us via email or phone
  • Browse our website (via cookies and analytics tools)

3. Use of Your Information

We use your information to:

  • Respond to inquiries and provide quotations
  • Process orders and deliver products/services
  • Improve our website and services
  • Send updates, promotions, or relevant business information (if consented)
  • Comply with legal obligations 

4. Disclosure of Information

We may share your information with:

  • Service providers (e.g. logistics, installation partners)
  • Professional advisors (e.g. auditors, legal consultants)
  • Authorities if required by law


We do not sell or rent your personal data to third parties.

5. Data Security

We implement reasonable technical and organizational measures to protect your personal data from:

  • Unauthorized access
  • Disclosure
  • Alteration or destruction


However, no system is completely secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal data only as long as necessary to:

  • Fulfill the purposes outlined in this policy
  • Comply with legal and regulatory requirements

7. Your Rights (Under PDPA)

Selected products may come with a limited warranty (subject to product type)

Warranty does not cover:

  • Misuse or improper handling
  • Unauthorized modifications
  • External damage or environmental factors

8. Cookies & Tracking Technologies

Our website may use cookies to:

  • Enhance user experience
  • Analyze website traffic
  • Improve functionality


You can choose to disable cookies through your browser settings.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices.

10. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with the updated effective date.

11. Contact Us

If you have any questions regarding these Privacy Policy, please contact us: